Candlewood Suites San Marcos, an IHG Hotel

We stayed here in July 2023 and it was affordable, convenient and a great place to stay while visiting family. This time (Feb 2024) it feels significantly less convenient. Unfortunately, it feels more like it's turned into a very affordable extended stay location that gets used hard with very little flow up maintenance. We won't be back.

This place needs new management staff. This place also needs management and employees who care all the way around. I was here for three days and the Wifi was constantly down which kept me from doing my work, and the elevator was down the whole time. They said they fixed it the second night, but by morning there were signs on it again. When they booked me in i asked since the elevator is broken can i get a room on the first floor or second at least. That request was ignored and i was placed on the fourth floor. I travel with several large cases of equipment for work and they made me carry it to the top floor without even asking if i needed help. The rooms were clean at least. It will take an act of Congress to get me to stay here again. I will not recommend this place nor will i book any of our employees here.

I booked a room directly through the hotel (not a third party) in July. We came to San Marcos for family weekend on October 14th at Texas State and found out an hour before check-in that they cancelled our room due to overbooking. They were not very helpful and did not seem to care that we have no where to stay. How do you overbook rooms??? I would not recommend staying here due to the poor customer service.

I had booked a room using a third party service and ended up with a suite. The room itself was extremely clean, packed with little extras throughout which was a pleasant surprise. The gym had some great equipment but both treadmills were down. The pool as well was drained, not that I was planning on swimming. They have a well stocked little market and all the staff were very friendly. It was a very comfortable stay. Great location because it is less than an hour from Austin or San Antonio.

I agree with the general review about cleanliness & maintanece, the tub drain was sticky (hard to open) and also some of the utensils (ie needed washing). Parking lot lines definitely need repainting. It would have been an OK deal, the staff was friendly, but hotel was charging close to double the normal costs because of a convention.